This troubleshooting guide aims to assist you in resolving common issues that may arise when using Square Point of Sale (POS) on an iPad. Please follow the steps outlined below to troubleshoot and address any problems you encounter.

Internet Connectivity Issues:

1. Ensure that your iPad is connected to a stable Wi-Fi network. (Vala's Private in most cases)
2. Restart your iPad: Press and hold the power button until the "Slide to power off" option appears. Slide it, wait for the iPad to turn off completely, and then press the power button to restart it.
3. If you still experience connectivity issues, contact IT.

Square Application Performance Issues

1. Close and reopen the Square POS app: Double-click the home button, swipe up on the Square app preview to close it, and relaunch the app.
2. Restart your iPad: Press and hold the power button until the "Slide to power off" option appears. Slide it, wait for the iPad to turn off completely, and then press the power button to restart it. Relaunch the app.
3. If you still experience application performance issues, contact IT.

Square Card Reader Issues

1. Reader not connected warning (Orange banner)
   1. Remove the reader from the reader doc, if applicable.
   2. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. You should see one to four green lights flash depending on your Square Reader’s battery level.
   3. Close and reopen the Square POS app: Double-click the home button, swipe up on the Square app preview to close it, and relaunch the app.
   4. Turn on Bluetooth from your device’s settings. For iOS devices, this can be found in Settings → Bluetooth. Try turning Bluetooth off and back on.
   5. Your Square Reader must be within 10 feet of your device. The Bluetooth connection may be out of range and could disconnect.
   6. Reset your Square Reader. Hold down the power button for approximately 20 seconds. The lights on your Square Reader will flash orange, then red, and then they will stop flashing. Do not let go of the power button until after the red lights have stopped flashing.
   7. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your reader on a metal table.
   8. If you still experience card reader issues, contact IT.

Receipt Printer Issues

1. Ensure that the printer is properly plugged into a power source and turned on.
2. Make sure there is a paper roll properly inserted into the printer. Replace the paper roll if necessary, ensuring that it is not too large or too small for the printer.
3. Confirm that the paper is feeding correctly and not jammed. Remove any stuck or jammed paper carefully, following the manufacturer's instructions.
4. If you still experience printer issues, contact IT.

KDS Issues

1. Ensure that the LCD and iPad are plugged into a power source and turned on.
2. Ensure that the LCD HDMI cable is plugged into the iPad adapter and the LCD.
3. Close and reopen the Square KDS app: Double-click the home button, swipe up on the Square KDS app preview to close it, and relaunch the app.
4. Restart your iPad: Press and hold the power button until the "Slide to power off" option appears. Slide it, wait for the iPad to turn off completely, and then press the power button to restart it. Relaunch the app.
5. If you still experience KDS issues, contact IT.

For all other issues please contact IT.