Vala's Pumpkin Patch Core Staff Chromebook FAQ

Q1: My Chromebook won’t turn on. What should I do? A: Ensure the battery is charged. If it's not, plug in the device. If it still doesn’t turn on after charging, hold down the power button for 30 seconds to perform a hard reset.

Q2: Why is my Chromebook running slowly? A: Close any unnecessary tabs or apps, and consider clearing your browser cache to free up resources. If the issues persists there are options. Please inquire with IT.

Q3: I’m getting a 'Chrome OS is missing or damaged' message. What should I do? A: Contact IT.

Q4: My Wi-Fi keeps disconnecting. What can I do? A: Ensure you are within a reliable Wi-Fi range. If the issue persists, toggle the Wi-Fi setting off and on, and if necessary, restart your Chromebook.

Q5: How do I update my Chromebook? A: Navigate to Settings > About Chrome OS > Check for Updates. If an update is available, proceed to install it to keep your device running optimally.

Q6: I can’t connect to our printers. What should I do? A: Verify your Wi-Fi connection and ensure you are connected to the correct network. Reboot your Chromebook. If the issue persists contact IT.

Q7: My screen display looks incorrect. How can I adjust it? A: Adjust your display settings by going to Settings > Device > Displays, and modify the resolution and orientation as needed.

Q8: How do I take a screenshot? A: Press Ctrl + the Show Windows key (the one with a rectangle and two lines).

Q9: My Chromebook is overheating. What should I do? A: Ensure the device is on a hard surface to allow proper ventilation. If overheating persists, turn off the device to cool down before restarting.

Q10: I spilled liquid on my Chromebook. What actions should I take? A: Immediately turn off the Chromebook and disconnect all peripherals. Wipe down with a soft, dry cloth and let it dry completely before attempting to turn it back on. Consider seeking professional repair if the device exhibits ongoing issues.

For further assistance, please contact our IT support team.