Troubleshooting Wi-Fi Connectivity Issues on a Chromebook

Common Signs of a Wi-Fi or Internet Connectivity Issue:

- Websites take a long time to load or do not load at all.

- You receive messages such as "No Internet," "Limited Connectivity," or "Can't Connect."

- Your Wi-Fi icon shows a weak signal or frequently disconnects and reconnects.

- Files take longer than usual to upload, download, or save.

- Email messages are not being sent or received.

Before troubleshooting, try opening a different website or application. If other websites and applications work normally, the issue may be limited to a specific service rather than your internet connection.

If your internet connection is slow, unstable, or showing a weak Wi-Fi signal, check whether nearby coworkers are experiencing the same issue. If multiple people are affected, the problem may be related to the network rather than your Chromebook. Contact the IT Help Desk to report the issue.

If you have determined that you are the only person experiencing the issue, please try the steps below before submitting an IT Help Desk ticket.

Troubleshooting Steps

Step 1: Verify Your Wi-Fi Connection

1. Click the area in the lower-right corner of your screen that contains the time, Wi-Fi, and battery icons.

2. Verify that Wi-Fi is turned on and connected to Vala's Private.

3. If you are already connected to Vala's Private, turn Wi-Fi off, wait 10 seconds, and then turn it back on.

4. Test your connection by opening a website or checking your email.

5. If the issue is resolved, no further action is required.

Step 2: Restart the Chromebook

1. Save any open work.

2. Click the area in the lower-right corner of your screen.

3. Select the power icon and choose Restart.

4. After the Chromebook restarts, verify that you reconnect to Vala's Private.

5. Test your connection again.

Step 3: Forget and Reconnect to the Network (Only if you know the password to authenticate)

1. Click the area in the lower-right corner of your screen that contains the time, Wi-Fi, and battery icons.

2. Click the Wi-Fi box.

3. Select the Settings gear icon.

4. Locate Vala's Private in the list of saved networks.

5. Select Forget.

6. Return to the list of available Wi-Fi networks.

7. Select Vala's Private and reconnect.

8. If prompted for a password and you do not know it, contact the IT Help Desk.

9. Once reconnected, test your connection by opening several websites or applications that were previously not working.

Step 4: Contact the IT Help Desk

If the issue continues after completing the steps above, submit a Freshdesk ticket to the IT Help Desk: https://valaspumpkinpatch.freshdesk.com/support/tickets/new

Include the following information:

- Your specific location (building/location and nearest landmark, register, office, or attraction)

- A description of the issue

- Any error messages you received

- The Wi-Fi network you are connected to

- The troubleshooting steps you completed